Personal Banking: Satisfaction levelsThere was widespread dissatisfaction across a wide range of products and services with less than half of respondents happy with a number of services.
What does this mean?Satisfaction with banking services declined with increasing household income which could be a result of needing more products and higher expectations, and respondents not born locally were more likely to be dissatisfied which again could be down to expectation levels based on what they had previously.
Lower income respondents (those with household income under £50,000) experienced more difficulties applying for personal loans and current accounts whereas middle income households had greater difficulty applying for mortgages.
“respondents not born locally were more likely to be dissatisfied which again could be down to expectation levels based on what they had previously.”
Survey Results GUERNSEY CUSTOMERS
402 surveys completed in total
Banking services in Guernsey: opinion statements
High numbers experienced difficulties plus low levels of satisfaction
Personal Banking: The Problems
Personal Banking: Satisfaction levels
Business Banking: The Problems
Business Banking: Satisfaction levels
Fiduciary Banking: The Problems
Fiduciary Banking: Satisfaction levels
What are the problems and why?
What are the solutions?
The next steps