High numbers experienced difficulties plus low levels of satisfactionWe wanted to know how satisfied islanders were with banking services but also understand the difficulties they faced and if there was a correlation between the two.
Experienced difficulties with banking products and services:
Satisfied with banking services:
What does this mean?So whilst a high number are experiencing difficulties in some cases they are nevertheless satisfied with their bank, which may suggest that people have become accustomed to having rather low expectations of what they’re actually getting from their bank.
“…people have become accustomed to having rather low expectations of what they’re actually getting from their bank. ”
Survey Results GUERNSEY CUSTOMERS
402 surveys completed in total
Banking services in Guernsey: opinion statements
High numbers experienced difficulties plus low levels of satisfaction
Personal Banking: The Problems
Personal Banking: Satisfaction levels
Business Banking: The Problems
Business Banking: Satisfaction levels
Fiduciary Banking: The Problems
Fiduciary Banking: Satisfaction levels
What are the problems and why?
What are the solutions?
The next steps